Welcome to Swadeshi Mithas (https://swadeshimithas.in). We are committed to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, and you may wish to return or request a refund. This Return & Refund Policy explains in detail how our return and refund process works, including your rights, the conditions for returns, how refunds are processed, and how to contact us if you have any questions.
1. Overview
Our goal at Swadeshi Mithas is to ensure complete satisfaction with every purchase. However, if you are not fully satisfied with your order, you have the right to request a return and refund under certain conditions. We believe in fair and transparent policies, and we strive to make the return process as simple and hassle-free as possible.
2. Eligibility for Returns
Customers may request a return and refund within 7 days from the date they receive their order. To qualify for a return and refund, the following conditions must be strictly met:
- Original Packaging: The product must be returned in the same condition as you received it, including its original packaging, tags, manuals, accessories, and any other items that came with it.
- Unused and Undamaged: The product must not have been used, altered, damaged, or washed. Any item that shows signs of wear, misuse, or physical damage will not be eligible for a refund.
- Proof of Purchase: You must provide a valid receipt, order confirmation, or proof of purchase when initiating a return.
Please note that items returned without meeting the above criteria may not be accepted for a refund or may be subject to partial refunds.
3. Items on Sale
We value all our customers equally, whether they purchase full-priced or discounted items. Therefore, we do issue refunds for items purchased on sale, provided they meet all the return conditions mentioned above. Please ensure that even discounted products are returned in their original condition and packaging within the specified time frame.
4. Return Process
If you wish to return a product, please follow the steps below to ensure a smooth and successful return process:
- Contact Us: Email us at swadeshimithas.in@gmail.com within 7 days of receiving your order. Include your order number, product details, and the reason for the return.
- Return Authorization: Our customer support team will review your request and provide you with instructions for returning the product, including the return shipping address.
- Prepare the Package: Carefully pack the product in its original packaging, ensuring it is protected during transit. Include the original invoice or order confirmation slip inside the package.
- Ship the Item: Ship the product to the return address provided. Customers are responsible for the shipping cost of returning the item unless the return is due to an error on our part (e.g., wrong item shipped, damaged item received).
5. Inspection and Approval
Once we receive the returned item, our team will inspect it to ensure it meets all the eligibility requirements mentioned above. We will notify you by email once the inspection is complete. If the return is approved, your refund will be processed.
6. Refund Timeline and Method
Approved refunds will be issued to the original payment method used during checkout. Please note the following refund timeline:
- Processing Time: Refund requests are usually processed within 5–10 business days after we receive the returned item.
- Bank Processing Time: Depending on your bank or payment provider, it may take an additional 5–7 business days for the refund to appear in your account.
We will notify you via email once your refund has been processed. If you do not receive the refund within the expected time, please contact your bank or payment provider before reaching out to us.
7. Non-Returnable Items
While most of our products are eligible for returns, some items may not qualify for refunds due to hygiene, safety, or perishability reasons. Non-returnable products will be clearly marked on the product page before you make a purchase.
8. Damaged or Defective Items
We take product quality seriously. If you receive an item that is damaged, defective, or incorrect, please notify us immediately — no later than 48 hours after receiving the order. We will re-deliver either exchange or replace products within 3-4 business days, or full refund at no additional cost to you. Please provide photographic evidence of the issue when contacting us for faster resolution.
9. Return Shipping Responsibility
Unless the return is due to a mistake on our part (e.g., incorrect or defective product), customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your package, as we cannot be held responsible for lost or undelivered returns.
10. Contact Us
We’re here to help make your shopping experience at Swadeshi Mithas smooth and enjoyable. If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact us:
- Email: swadeshimithas.in@gmail.com
- Website: https://swadeshimithas.in
By making a purchase from Swadeshi Mithas, you agree to this Return & Refund Policy. We reserve the right to modify or update this policy at any time, so please review it periodically for any changes.
